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02
Interesting reads! Here is a treasure trove that added to the perspective of my world.
Stefani Longshamp
Max Reinert
CUSTOMER CENTRIC LEADERSHIP
Taj terror attack has become a notable psychology case study at Harvard. During the siege that lasted for 72 Hours, NOT a single Taj employee abandoned the hotel and ran away in between the attack even when they knew every single exit. Here are a few strategies that helped to create an extremely customer-centric leadership model.
my top 3 reads of 2020
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